Frequently asked questions

Cryptomo is a crypto payment gateway for businesses. You add your website as a store, and your customers pay in BTC, ETH, USDT, USDC, BNB, POL, LTC, DOGE, SOL, BCH, XRP, TON through a hosted checkout, payment links or your own integration. We watch the blockchain, confirm each payment and tell your website automatically.

1. Create a free account and confirm your email.
2. Add your website as a store to get your API keys (new stores may be reviewed briefly before they take live payments).
3. Install the plugin for your platform, add a payment button, or share payment links.

Most merchants receive their first payment the same day.

No. Customers don't sign up with us. At checkout they choose a coin, scan the QR code or copy the address, and pay from any wallet or exchange that supports that coin and network.

Yes. Create a payment link or a donation button in your dashboard and share it by email, chat or social media. You can also create an invoice for a customer and send them its link.

Yes. Open Point of sale in your dashboard on a phone or tablet, type the amount in your currency and let the customer scan the QR code. The screen updates as soon as the payment is detected.

Yes. Our team can install and configure Cryptomo on your website for a one-time $199, paid in crypto, including a test payment together with you. See the integration service.

No setup or monthly fee on Starter: just 1% per payment. Paid plans lower the fee and add own-wallet payments with 0% fee. See pricing.

Yes. The Starter plan has no setup fee and no monthly fee; you only pay 1% of each payment received into your balance. Upgrade any time for lower fees or to receive payments straight into your own wallets. See pricing.

No setup fee and no monthly fee on Starter. You pay your plan's fee per payment, and a network fee when you withdraw. Paid plans have a fixed monthly or yearly price, shown on the pricing page. There are no other charges.

Your customer pays the network fee for the payment they send. When you withdraw from your balance, the network fee for that coin is shown before you confirm and deducted from the amount. With your own wallets there is no withdrawal step at all.

Plans are paid in crypto under Dashboard → Plan & billing, for a month or a year. They don't renew automatically: we remind you before the end, and you renew in a click. If a plan ends, your account simply goes back to the free plan and keeps all its data. Paid periods can't be refunded once they have started.

Yes. Share your link from Dashboard → Referrals and earn 20% of our fee on the payments of every merchant you refer, for their first 12 months. Your earnings are added to your balance automatically.

We watch the blockchain in real time. Most payments show as paid within a minute of being included in a block, and your website gets a signed webhook right away.

BTC, ETH, USDT, USDC, BNB, POL, LTC, DOGE, SOL, BCH, XRP, TON, including the stablecoins USDT and USDC on several networks. The current list with all networks is on the supported currencies page, and you choose which ones each store accepts.

It depends on the network. For example, 2 confirmations on Bitcoin (about 20 minutes), 3 on Litecoin, and 1 on fast networks such as Solana, TON and XRP. The checkout shows the progress, and each coin's page lists its confirmations.

The exchange rate is locked when your customer chooses a coin and stays fixed for the invoice's lifetime (60 minutes by default, adjustable per store). You receive the crypto amount shown at checkout. Stablecoins such as USDT and USDC avoid price swings completely.

Payments must use exactly the coin and network shown at checkout. If a customer made a mistake, contact support with the invoice ID and the transaction hash. We help where it's technically possible, but recovery can't be guaranteed and may cost a network fee.

Yes. For XRP (destination tag) and TON (comment), the checkout shows the memo next to the address. The customer must include it, otherwise the payment can't be matched to the invoice automatically.

In your own currency. 20 currencies are supported, including USD, EUR, GBP, INR, AUD and CAD. The customer sees the amount in crypto, converted at the live exchange rate.

We don't set a high minimum, but very small payments can cost the customer more in network fees than they're worth, especially on Bitcoin and Ethereum. For small amounts, networks like Solana, Polygon, TON, Arbitrum or Base are much cheaper.

Partial payments are tracked and the customer can send the rest. Late payments are still matched to the right invoice, and you're notified either way.

Yes, if the exchange lets them withdraw that coin on the network shown at checkout. Some exchanges subtract their withdrawal fee from the amount sent, so customers should make sure the full invoice amount arrives. If a little is missing, they can send the rest to the same address.

Yes. Recurring invoices send your customer a new invoice every week, month, quarter or year. Crypto can't be pulled from a wallet, so the customer pays each invoice from the link we email them, and can see all their invoices in their customer portal.

No. On the Pro and Business plans, payments go straight to your own wallets. On the free plan, payments collect in your balance and you withdraw them any time.

Go to Withdrawals, choose a coin and a saved address you control, and enter the amount. Two-factor authentication must be on. Each coin has a minimum amount and a network fee, shown before you confirm. When the withdrawal is sent, you get an email (and a Telegram message, if connected) with the transaction hash.

For your safety, a newly added withdrawal address can be used after a short security delay (0 hours). If someone ever got into your account, this gives you time to notice and stop them.

Yes. Set an auto-withdraw threshold on a saved address: when your balance in that coin reaches it, a withdrawal to that address is created automatically.

Cryptomo pays out in crypto only. To get your local currency, withdraw to an exchange account you use and sell there, or accept stablecoins (USDT, USDC) that keep a steady value.

Yes. Under Mass payouts, upload a CSV file with addresses and amounts to pay suppliers, affiliates or staff from your balance in one go (on plans that include mass payouts).

WooCommerce, Easy Digital Downloads, PrestaShop, OpenCart, WHMCS, Blesta, ClientExec, any PHP site via our SDK, and every language through the REST API. No website? Use payment links.

Yes. Install the free Cryptomo plugin for WooCommerce (or Easy Digital Downloads), paste your API keys and crypto appears at checkout. Orders update automatically when payments confirm. WooCommerce setup guide.

Yes. A REST API with signed requests, signed webhooks, idempotency keys and a PHP SDK lets you create invoices, check their status and get notified when they're paid. Read the API documentation.

We retry automatically for about two days (8 attempts, spaced further apart each time), and you can resend any webhook from your dashboard. Every webhook is signed, so your website can check that it really came from us.

Yes. Add your logo and brand colour to the checkout, and use your own sub-domain such as pay.yourshop.com, verified with a DNS record.

Yes. Invite team members with a role (manager, finance, developer or viewer) so each person can only see and do what they need.

Yes. Connect Telegram under Dashboard → Notifications for instant messages about payments and withdrawals. You can also check your balance and create invoices right from our Telegram bot.

Accounts are protected by two-factor authentication (required for withdrawals), sign-in alerts, encrypted secrets and signed webhooks, and new withdrawal addresses have a security delay. With your own wallets, payments go straight to your addresses and we never hold your private keys.

Never. We don't need them, and no one from Cryptomo will ever ask for your private keys, seed phrase, password or 2FA codes. If someone does, it's a scam: don't share anything and let us know.

Signing up only needs an email address. We may ask you to verify your identity or business in some cases, for example before withdrawals or as your volume grows, as described in our AML / KYC policy.

Anything illegal where you or your customers are, including fraud and scams, illegal goods, unlicensed gambling or financial services, and anyone under sanctions. The full list is in our Terms of Service.

No. Blockchain payments can't be reversed, so there are no chargebacks. If a customer should get money back, you send a refund as a new transaction.

Open the paid invoice in your dashboard and choose Refund. Enter the customer's wallet address and the amount (full or partial); it's sent from your balance, usually in the same coin. For payments that went to your own wallet, send the refund from that wallet.

In most countries, crypto you receive for goods or services counts as income, but the rules differ. Download your payments and statements as CSV files under Reports for your accountant. We can't give tax advice.

Use the chat button on any page: ask the assistant, or tap Talk to a human to reach us on WhatsApp, Telegram or the contact form. Merchants can also open support tickets in the dashboard and follow them there.

Our status page shows the live status of every blockchain network we support and any recent incidents.